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Rewind thinks my meeting is over but it's not and my transcript is getting chopped up. What should I do?
Rewind thinks my meeting is over but it's not and my transcript is getting chopped up. What should I do?
Heidi Liou avatar
Written by Heidi Liou
Updated over 7 months ago

Problem:

If you've changed your meeting settings so that audio records automatically, or "Ask me if I want to record", make sure your meeting is the active window or tab, and not in a different desktop space. If you start a meeting and then move to another app that is full screen (and the app completely covers the meeting window), we aren't able to detect that a meeting is happening, and therefore we think the meeting has ended and turn off the audio toggles / end the "meeting".

Solution:

Click on the Rewind icon in the menu bar (upper right hand corner of your Mac) > Settings > Meetings and click on the drop down menu next to When a meeting ends to choose how you would like to end the meeting:

  • "When the end is detected": When you close the meeting window or quit the meeting app, Rewind will detect that the meeting has ended

  • "When the calendar event ends": Audio will stop recording based on the end of the calendar event time.

  • "Never, I will do this manually": This option is best for users that change windows or tabs during meetings. You'll see a pop up when we detect your meeting has ended so you can manually click on 'Stop Recording Meeting'. To dismiss the pop up, hover over it to see an β€œx” or press ESC on your keyboard.


Additionally, we have found a workaround to try for Google Meet and Zoom in the Arc browser:

If you start a meeting in a separate window in Arc, even if there's another window (another Arc window or a different app) covering the window with the meeting, audio / "meeting" continues.

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