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Rewind isn't capturing anything in Safari and the extension is "Having Issues". What should I do?
Rewind isn't capturing anything in Safari and the extension is "Having Issues". What should I do?
Heidi Liou avatar
Written by Heidi Liou
Updated over a year ago

You’ve correctly enabled the Safari extension, but it appears to be having trouble communicating with the Rewind app. Try these steps to resolve:

  1. Disable the Rewind extension in Safari: Tap ᴀA on the left side of the search field > Manage Extensions > Toggle Rewind Off.

  2. Force quit (swipe up from the iOS app switcher UI) and re-open Safari to access the test page: https://safari-test.rewind.ai

  3. Re-enable the Rewind extension following the instructions in step 1.

  4. Refresh Safari to reload the test page: https://safari-test.rewind.ai

If you are still have issues, reach out to us by clicking on the chat bubble in the bottom right hand corner or emailing [email protected].

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